Frequently Asked Questions

What information do you collect when placing an order? 

We collect your email address for emailing you an order confirmation; we do not share your email address with any third parties that will send you unwanted or spam mail. Your email address used to contact you is used solely for use between you (buyer) and Luv Bunny to respond to any inquiries regarding orders or products and to comply with any requirements of law i.e.: verification for suspected fraudulent activities. Actual shipping address is collected for shipping purposes and is used between Luv Bunny for fulfilment and with the selected carrier only. Billing information is collected after you place your order for fulfilment purposes use only. Your billing information may only be disclosed to the issuing bank for verification purposes. Please note our Privacy Policy.

 

Will anyone be able to identify what's inside my package?

No, the package will arrive in a secure plain box with no outside markings or branding.

Please refer to our Privacy Policy page for more details.

 

Does it show anywhere on my bill that I bought this type of product?

No, your credit card statement will say "E-Com Merchant" as the purchase description.

Please refer to our Privacy Policy page for more details.

 

What if I have a privacy question?

You may address any privacy related questions via our email support.

 

I haven't received my order yet how do I track it?

You can check the status of your order through USPS Tracking https://tools.usps.com/go/TrackConfirmAction_input or contact us via our email support.

 

How do I cancel my order?

To cancel your order please use our support email and request a cancellation referencing your order number. Please note that your order cannot be cancelled once it has been shipped.

 

How can I add additional products to my order after receiving the confirmation email?

We are unable to add any items to existing orders. To cancel your order or remove some items from your order please use our support email and reference your order number.

 

How do I request a refund?

Please refer to our Return Policy page.

 

I haven't received my refund yet when should it show up on my statement?

Credit card refunds will appear on your statement in the next billing cycle or in the case of online banking, should appear in your account within 10 business days. Please refer to our Return Policy.

 

Why didn't I receive a confirmation email?

Some computers do not accept our emails due to the nature of our business. If you want your order ID and more information on your order you may submit a request via our support email.

 

How do I get a tracking number for my package?

Your order tracking number and tracking information for your package will be sent via email once shipped after you receive your order confirmation. If you do not receive one, please email our support email.

- Once you have a USPS tracking number you can track your package on the USPS self-tracking page at https://tools.usps.com/go/TrackConfirmAction_input

 

Do you refund shipping charges?

We refund shipping charges in the following cases:

  1. We ship an incorrect product.
  2. We ship a broken or defective product.
  3. The carrier damages a product during shipping.

If we do re-ship a product in these cases, we do not add another shipping charge.

 

Are children safe at Luv Bunny?

The products sold herein are intended for adults over the age of 18. We do not sell products for purchase by children. At the moment you purchase products from Luv Bunny and verify you are over 18 years of age you confirm that you are not a Minor. YOU MUST BE 18 YEARS OLD TO PURCHASE AT LUV BUNNY. Protecting our children is of the highest priority at Luv Bunny.

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